How do I get my money back from AXS?

Could you please explain to me the process of retrieving my funds from AXS? I'm not quite sure how to proceed with this matter. Could you guide me through the steps involved in making a withdrawal request or submitting a refund claim? Additionally, what are the essential details I need to provide during this process? Is there a specific timeframe within which I should act to ensure a smooth refund? Also, could you clarify any potential fees or charges associated with withdrawing my money from AXS? I appreciate your assistance in this matter and look forward to your detailed response.