What is PXP in medical terms?

Another significant aspect of the PXP Program is its focus on continuous improvement. PXPs collect feedback from patients and use this information to identify areas for enhancement within the healthcare system. This data-driven approach allows NYGH to continually refine its services and deliver the highest quality care possible.

The Patient Experience Partner (PXP) Program at NYGH revolutionizes healthcare by placing the patient at the heart of every interaction. This innovative initiative aims to transform the traditional healthcare model into a people-centric one, ensuring that every patient feels heard, valued, and cared for.

The PXP Program recognizes that exceptional patient care extends beyond medical expertise; it encompasses emotional support, clear communication, and a sense of empathy. By empowering PXPs to work alongside healthcare professionals, NYGH fosters a collaborative environment where patients' needs and preferences guide decision-making.

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PXPs undergo rigorous training to develop the skills necessary to enhance patients' experiences. They learn how to actively listen, provide emotional support, and advocate for patients' rights. This comprehensive approach ensures that PXPs are equipped to address a wide range of patient concerns and facilitate seamless care.