Cryptocurrency Q&A
Why is MoonPay taking so long to verify?
Why is MoonPay taking so long to verify?
Isabella
Mon Dec 23 2024
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6 answers
944
I'm trying to use MoonPay for a transaction, but the verification process is taking much longer than expected. I'm wondering why it's taking so long and if there's anything I can do to speed up the process.
6 answers
Eleonora
Tue Dec 24 2024
Manual review of documents can take longer than automatic processing. The exact timeframe depends on the volume of documents we are reviewing and the complexity of each case.
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ZenBalance
Tue Dec 24 2024
Account verification is a crucial step we take at MoonPay to ensure the safety of all users. This process is designed to protect everyone involved in transactions on our platform.
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lucas_taylor_teacher
Tue Dec 24 2024
Regarding the timeline for account verification, there are a few things to keep in mind. In many cases, we are able to process documents automatically, which speeds up the process significantly.
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Raffaele
Tue Dec 24 2024
Users should be prepared for the possibility that manual review may take a few business days to complete. We understand that this can be inconvenient, but it's necessary to ensure the security and integrity of our platform.
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emma_rose_activist
Tue Dec 24 2024
When documents are processed automatically, it typically takes only a few minutes to complete the verification. This quick turnaround time allows users to access their accounts and begin trading without delay.
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