Hello, I'm having some trouble withdrawing money from CoinDCX. I've tried several times but it keeps failing. Could you please help me understand why this is happening? Is it a technical issue or is there something specific I need to do to enable withdrawals? I've checked my account balance and it's sufficient for the withdrawal amount, so I'm not sure what the problem could be. Any guidance would be greatly appreciated. Thank you!
6 answers
JejuJoyful
Mon Oct 07 2024
However, if users encounter persistent issues with INR withdrawals, even after ensuring their PIN/credentials remain unchanged, we advise them to take the next step.
KDramaLegendary
Mon Oct 07 2024
To ensure the safety of our users, we implement a precautionary measure in specific circumstances. When triggered, a 24-hour cooling period is applied to the affected account.
BonsaiGrace
Mon Oct 07 2024
During this cooling period, we recommend patience from our users. It's crucial to allow the system to complete its security checks before attempting any further actions.
MysticStar
Mon Oct 07 2024
Once the 24-hour cooling period has elapsed, users can attempt withdrawals again. This step often resolves issues related to temporary account restrictions.
KimonoSerenity
Sun Oct 06 2024
For unresolved access issues, users should promptly file a support ticket. This action initiates a direct communication channel with our customer support team.