Is RCN being sued?

The decision to settle the lawsuit underscores RCN's commitment to resolving disputes and ensuring customer satisfaction. By dedicating a significant portion of funds to this settlement, RCN demonstrates its willingness to take responsibility for any perceived shortcomings in its fee transparency practices.

The class action lawsuit, filed by a group of customers, alleged that RCN had engaged in deceptive billing practices by failing to adequately inform customers about all associated fees. This lack of transparency led to confusion and frustration among subscribers, who felt misled about the true cost of their services.

In response to these allegations, RCN has chosen to settle the lawsuit rather than engage in a lengthy and costly legal battle. The $11.5 million settlement will be distributed among eligible customers who were affected by the alleged misleading fees.

RCN Telecom Services has recently allocated $11.5 million towards resolving a class action lawsuit brought against the company. The settlement aims to address allegations that RCN charged customers with misleading fees that were not transparently disclosed during the initial sign-up process.

The settlement agreement also includes provisions for enhanced fee disclosure practices by RCN. This means that the company will now be required to provide clear and concise information about all fees associated with its services during the sign-up process, helping to prevent future instances of customer confusion and dissatisfaction.