Notice on SPX500/USDT Futures Pair Price Issue

01/15/2025

Dear BTCC Users,

 

On January 14, 2025, at around 9:30 AM (UTC), an abnormality occurred in the pricing of the SPX500/USDT futures pair. We sincerely apologize for any inconvenience this may have caused, including impacts on some of our users' positions.

 

As soon as the issue occurred, we acted quickly to investigate and resolve it.

 

To ensure fairness and protect our users, we will:
• Fully compensate users who experienced losses or liquidations due to this issue; and
• Reclaim any abnormal profits gained during the incident.

 

As a gesture of goodwill, we will also provide additional compensation to users impacted by the incident:

 

 

The compensation will be credited to affected users' accounts within two business days. Please keep an eye on your account balance for updates.

 

If you have any questions about this incident or the compensation, please reach out to our customer support team. We deeply regret any inconvenience caused and appreciate your understanding and support.

 

The BTCC Team