1. What is two-factor verification?

 

Two-factor authentication (2FA) uses two different methods to authenticate identity, adding a verification code that is refreshed regularly.

2FA provides an additional layer of security for the account, preventing unauthorized access to users’ accounts on BTCC.

 

2. Two-factor authentication provided on BTCC

 

In addition to the account password, BTCC also provides the following 2FA methods:

 

Google Authenticator

After enabling Google Authenticator for your BTCC account, you will see a 6-digit verification code that changes every 30 seconds on the Google Authenticator app. This is the Google Authenticator code.

Mobile Number Verification

After binding your mobile number to your account, you can choose whether you want to enable withdrawal verification by mobile.

After it is enabled, you will need to enter a verification code that is sent to you by text when you withdraw your assets. Please input the code to proceed with the withdrawal process accordingly.

 

 

Email Verification

After binding your mobile number to your account, you can choose whether you want to enable withdrawal verification by email.

After it is enabled, you will need to enter a verification code that is sent to you by email when you withdraw your assets in the future. Please check your spam/junk mail folder if you cannot find the email in your inbox. Input the code to proceed with the withdrawal process accordingly.

 

3. FAQs

Q1: I am not receiving SMS verification codes.

If you are not receiving SMS verification codes, please try the following solutions:

• Clear your browser or mobile app cache (cookies/browsing history) and get a new code.
• Try to remove the ‘0’ (or add a ‘0’) in front of your mobile number and get a new code.
• Remove the area code in front of your mobile number (e.g., remove ‘1’ for US phone numbers) and get a new code.

Q2: What should I do if I want to change my phone number/email address?
If you need to change your phone number/email address, please contact our customer support via Live Chat.

For more information, please refer to the FAQs on How to bind/reset my mobile number or How to bind/reset my email address.