1. What is Google authenticator?

 

Google Authenticator is a form of two-factor authentication (2FA) that helps to verify a user’s identity. It creates a verification code that is refreshed within a specific time frame. Aside from your account password, enabling Google Authenticator on BTCC can help enhance your account security.

2. How to enable Google Authenticator?

 

Step 1

On the homepage of the BTCC app, tap the icon at the top left corner.

Step 2

On the account page, select Security Settings.

 

Step 3

On the Security Setting page, tap Google Authenticator.
*When Google Authenticator is not enabled, ‘Verify now’ will be shown.

Step 4

On the Google Authenticator page, tap the Download the app now button to install the app on your phone. If you already have it installed, please continue with the next step.

After installing the Google Authenticator app, please tap I have installed the app.

 

Step 5
Tap Copy the key and then tap Next step.
*Please make a copy of your key to avoid losing it.

 

 

Step 6

Please leave the BTCC app for now and open the Google Authenticator app. Follow these two steps:

1. Tap the '+' button. The screenshot below is an example for Android devices.

2. Select 'Enter key manually' / 'Enter a setup key'
Fill in your BTCC account email/phone and paste the key.

 

Step 7

In the field ‘Account name’, create an account name for this key. A suggestion would be ‘BTCC - Your registered email/phone number’.

In the field ‘Your key’, paste the key you copied earlier from the BTCC app. Tap Add to complete the set up.

On the main page of the Google Authenticator app, locate the verification code that is under the account name you’ve just set for BTCC. Remember the code or copy it by tapping and holding the code.

 

 

Step 8

Go back to BTCC app and input/paste the 6-digit verification code under the field titled Enter the verification code within the time frame. Tap Confirm to complete.

You’ve enabled Google Authentication on BTCC.

After you have successfully connected Google Authenticator with your BTCC account, you will see the 6-digit verification code on Google Authenticator page and it will be refreshed every 30 seconds.

If you are asked to input a Google Authenticator code while using the BTCC app, please go to the Google Authenticator app to get the code and paste it on the BTCC app.

 

3. FAQs

 

Q1: What should I do if I am to change my phone/device?

If you are changing your phone/device, you can set up Google Authenticator on your new phone/device with the following steps:

On the Google Authenticator app of your old phone/device, tap at the top right corner (the three vertical dots).

• Tap Transfer accounts.
• Follow the steps to enable Google Authenticator on your new phone/device.

For more details, please refer to the FAQ How to Reset Google Authenticator.

Q2: What should I do if I lost my phone/device or accidentally deleted the Google Authenticator app?

If your device is lost, you can still bind Google Authenticator with your BTCC account on your new device with the BTCC key you saved before*.

If you accidentally deleted the Google Authenticator app, please download it again and enable Google Authentication with the BTCC key you saved (from Step 5).

*If you did not save/back up your BTCC key, please get in touch with our customer support for assistance.

For more details, please refer to the FAQ How to Reset Google Authenticator.

 

Q3: Is it mandatory to enable Google Authenticator on BTCC?

No, it’s not mandatory to enable Google Authenticator on BTCC. Google Authenticator is a type of 2FA method. BTCC currently offers the following 2FA options: Google Authenticator, mobile number verification, and email verification.

It is up to the user to decide whether he/she would like to enable all 2FA methods.

However, for account security, users are required to enable at least one 2FA method, aside from the account password, for withdrawals.